U Card Office Contact Info

Mon.-Friday 8 am - 4:30 pm

612-626-9900

After 4:30 pm and on Weekends

612-626-9904

Copying

1.  Why does the copier card reader show a zero balance on a U Card/copy card? The patron just put money on the card!

   1. The copier may be offline. When this happens, the card reader cannot access the patron's online account to determine how much money he/she has on the card.

   2. Look on the card reader screen. If "OF" appears in the lower righthand corner, the copier is offline. (It will show "ON" if the copier is online.)

   3. Contact a supervisor or call the U Card Office.

2.  Why won't the copier let a patron make copies anymore? She knows she has money on on the card and had been making copies without a problem for the past half hour.

   2. Check to see if the copier is offline. (Look on the card reader screen. If "OF" appears in the lower righthand corner, the copier is offline.)

   3. When the copier is offline, the patron will be able to use her card until she reaches a preset limit for that machine. She won't be able to continue copying on that machine, but she should be able to use another copier.

   4. Contact a supervisor or call the U Card Office.

Printing/Uniprint

1.  How do I get the print release staton printer to stop printing the same document over and over? You can cancel a print job from any of the Uniprint machines, but you must use the software installed at the Uniprint station most directly facing the circ desk. Follow these instructions:

   1.  Go to the workstation and press Alt-F5 to logoff of the Pharos Station application, which is running Uniprint. 

   2.  Enter the password "logoff", and it will exit the program. 

   3.  Then find the icon entitled Uniprint Queue Cleaner, double click, and enter:

      1. User ID: hsl-circ 

      2.  Password combo: l3tm31n.

   4. That should get you into the program. Follow down the tree list until youfind Print Servers. Expand the list to locate the Biomed server (there's only one of ours). Look for the Print Queues, which for us is BIOMED-CCRQ.

   5. Click on that queue, and find the offensive print job. Select it, and find the small red icon that will enable you to delete the job.

   6. Exiting the program will produce an error, but disregard it.

   7. Restart the Pharos Station software by looking in the Start Menu for recently run programs. It will be quite apparent.

2.  How do I delete a job from a print release station?    You can cancel a print job from any of the Uniprint machines, but you must use the software installed at the Uniprint station most directly facing the circ desk. Follow these instructions:

   1.  Go to the workstation and press Alt-F5 to logoff of the Pharos Station application, which is running Uniprint. 

   2.  Enter the password "logoff", and it will exit the program. 

   3.  Then find the icon entitled Uniprint Queue Cleaner, double click, and enter:

      1. User ID: hsl-circ 

      2.  Password combo: l3tm31n.

   4. That should get you into the program. Follow down the tree list until youfind Print Servers. Expand the list to locate the Biomed server (there's only one of ours). Look for the Print Queues, which for us is BIOMED-CCRQ.

   5. Click on that queue, and find the offensive print job. Select it, and find the small red icon that will enable you to delete the job.

   6. Exiting the program will produce an error, but disregard it.

   7. Restart the Pharos Station software by looking in the Start Menu for recently run programs. It will be quite apparent.

3.  How do I refund money to someone who has just printed garbage or blank pages?

   1. If the patron's job printed incorrectly, reprint the pages to the Circulation Desk and give them to the patron for free.

   2. Note that the patron is able to view the number of pages and the cost of the copy job prior to releasing the prints.

   3. Often these errors will be encountered when printing PDFs or when printing from WebVista.

   4. ***In either case***, record as much information as possible. Driver issues are one source of the problems, and we'll need to keep records so we can minimize these errors over time.

   5. Record the date, time, name of student and card type and number. Also record the print release station at which the error occurred. Finally, if possible, save the problematic document, if possible.

   6. Notify the Copy Services supervisor about the problem ASAP.

   7. As a last resort, coupons may be issued to the patron. Coupons can be found in the forms binder.

ValuePort

1.  Why won't the ValuePort read my copy card?
   1. The ValuePort is touchy.
   2. Insert and withdraw the card quickly and without stopping when the card is fully inserted. The card readerwill almost always read the card, but it takes a bit of practice, and it may take several tries.
   3. If you're unable to get the ValuePort to read the card successfully, ask a supervisor.
2. What do I if the ValuePort runs out of copy cards to sell?
   1. Call the U Card Office.

Adding Value Online With a Credit Card

1. How can I use a credit card to add value to my UCard or copy card?

   1. Deposit value from your check or debit card at www.gophergold.umn.edu.

   2. Read through each section carefully and follow the prompts.

   3. You must make a minimum deposit of $10 online using your check or debit card.

   4. There is a $2.00 convenience fee per transaction to make deposits online.

       

2.  Why am I charged a $2.00 convenience fee when I make an online deposit?

   1. The $2.00 convenience fee for online deposits is used to support web deposits that can be conveniently made 24/7.

   2. The fee is added to the amount charged to your credit or debit card. There is no fee assessed to access your account information.

   3. Deposits are accepted, with no convenience fee, at campus ValuePorts and at the U Card Office.

3.  Is the convenience fee refundable?

   1. No. Because the convenience fee is used to support the web environment that you used to make your deposit.